Clean Team are looking for a superstar to help us with operations strategy. This is a great opportunity for an entrepreneurial, detail-orientated individual to help a leading sanitation social enterprise grow effectively.

Who are we and why do we exist?

Billions of people around the world do not have access to the kind of toilet you and I likely take for granted. This is the lottery of birth, they have done nothing wrong.

Clean Team is a social enterprise based in Kumasi, Ghana that seeks to bridge the gap. We are providing a sanitation solution to low income households in Kumasi, with over 8,000 people currently benefiting from our service.

Public toilets are often unsanitary and inconvenient and sometimes fundamentally unsafe. Clean Team provides a container based toilet, with the cartridge being replaced regularly by a member of our operations team. Customers pay for the service, with the overwhelming majority of households paying less than they would be to use public toilets. Customers tell us that they use our service because they save money and because of the increased dignity of having a toilet in their home.

Clean Team is at an exciting point in its journey. We recently won the USAID Award for Innovation for our mobile money implementation and Ernst and Young’s EGS group found that of the 6 largest container based sanitation business globally, Clean Team was the most likely to make it to financial sustainability and be able to scale.

Don’t get it wrong, we have made many mistakes! But we have learnt from them and see ourselves as one piece of a far wider puzzle to help bring lasting solutions to the problem. We were a founding member of the Container Based Sanitation Alliance to ensure that we can share our learnings across the industry and learn from the other wonderful organisations in the space.

There are currently 40 people in the organisation, plus an impressive Board of Directors. We have huge growth plans for the coming year and are looking for bright, empathetic, passionate people to be a part of our journey.

1. Operations Strategy Executive

Reporting to the head of operations and working with the CEO, this is an important role that will feed into our growth strategy over the coming 3 years. We are looking for someone to bring new ideas and help us build toward tangible improvements in the time they are with us. We are looking for someone proactive and empathetic with a nerdy passion for process improvement that wants to test themselves in a developing market context.

The problem is that we are growing rapidly. It is not the worst problem to have! We want to ensure that we continue to provide exceptional service to our customers and ensure that our employees continue to enjoy working in a safe, productive environment. In order to do this, we need to improve our supply chain and prepare ourselves for scale.

You will be expected to:

  • Work with the operations team in the field to understand our supply chain from multiple perspectives and develop ideas for improvements including documenting process design
  • Work with the relevant teams in the organisation (and externally) to set up pilots to test ideas and effectively record the outcomes. We are an innovative organisation and the things that don’t work sometimes lead to our best learning
  • Cost and plan out improvements that you are recommending. This will involve getting out and about with various stakeholders to understand the various strategic initiatives that we need to work with and those that we do not

2. Sales Strategy Executive

Reporting to the head of sales and working with the CEO, this is an important role that will feed into our sales strategy over the coming 3 years. We are looking for someone to come in and cast fresh eyes over our sales strategy and bring new ideas. We are looking for someone proactive and empathetic with a thirst for sales and an understanding of developing strategy and making it real.

The successful applicant will need to work with our various departments, potential and current customers and wider stakeholders to investigate future opportunities for the organisation. This means looking at our sales channels and interrogating our product ideas to provide recommendations on where we should further invest.

You will be expected to:

  • Work with the sales and account management teams in the field to understand consumers and develop ideas for product and service improvements
  • Work with the relevant teams in the organisation (and externally) to set up pilots to test ideas and effectively record the outcomes. We are an innovative organisation and the things that don’t work sometimes lead to our best learning
  • Interrogate our channel approach and provide recommendations to focus or diversify our investments
  • Conduct analysis on the demographics of potential new sales territories to aid decision making regarding expansion strategy

For both roles, whoever joins the team will need to be both analytical and personable, not afraid to get out and about with the teams, to get a real feel of what is happening before helping us to build for the future.

People and ideas move our business forward and that means we commit to supporting you through the internship. You will be mentored by the head of operations and will have regular access to the CEO throughout your time with us. The work will build into our growth plan and so is an important piece of our strategy development and is being treated as such within the organisation.

If you are looking for a real intellectual challenge at a rapidly growing social enterprise, want to learn from an award-winning team and help us improve sanitation, we would love to hear from you.

Interested?

If you would like to apply, please send a resume and covering letter to careers@cleanteamtoilets.com outlining why you would like to work with us, what skills you would bring and what you are hoping to get out of this internship by 5th April 2018. Authenticity is appreciated.

We will be interviewing on an ongoing basis so please get your application in as soon as you are able.

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